Recent Changes

Thursday, May 2

  1. page FAQ edited GENERAL test GENERAL I am using the riya uploader for MacOSX. In 'Current Status', 'Looking for…
    GENERALtest GENERAL
    I am using the riya uploader for MacOSX. In 'Current Status', 'Looking for faces' process will proceed until the last images in the folder, bun none of the images will be uploaded. I deleted 'temp' folder, 'logs' folder, and 'com.ojos.riyauploader.plist' several times but the result was the same.
    How does Riya's face recognition work?
    (view changes)

Wednesday, July 28

  1. msg Can a Riya WikiSpace member Help me out? message posted Can a Riya WikiSpace member Help me out? Hello Riya Members, Some personal info is reveale in a discussion, I want to edit this post. Ca…
    Can a Riya WikiSpace member Help me out?
    Hello Riya Members,

    Some personal info is reveale in a discussion, I want to edit this post. Can someone help me out?

    Cheers Tom
    4:21 am

Wednesday, July 29

  1. page home edited Welcome to the Riya Support Wiki ::where Where everyone contributes to user support!:: supp…

    Welcome to the Riya Support Wiki
    ::whereWhere everyone contributes to user support!::support!
    *** Known Issues and Bugs ***
    Frequently Asked Questions
    (view changes)

Sunday, May 17

  1. page FAQ Riya Uploader edited ... Add your questions to the bottom and we'll answer them for you! When can we expect a Vista ve…
    ...
    Add your questions to the bottom and we'll answer them for you!
    When can we expect a Vista version? Uploader does not work in Vista - I also had the same problem as the people in 22.
    Please help edit/format this for use on the Wiki (I do not know Wiki code and standards, I just wanted to save all this info that I spent time figuring out and wanted to share.)
    Riya Uploader install under Windows Vista - recommendations, guidelines, workarounds.
    Summary - recommended resolution (fix, workaround) - Under Windows Vista, 1st setup compatibility mode for the install file (under file or shortcut Properties in Windows), and then run install. The install should work OK, if the default install location (path) shows ...\Program Files...\...".
    Issue - error message "Failed to launch java...", in Riya Uploader for Windows, after you Start Uploader, under Windows vista (64-bit only?).
    This could be due to installation problem. To resolve, install (setup) the software with recommended resolution guidelines or procedures.
    Click/select "Start Uploader".
    Error message -
    Riya Uploader
    Failed to launch java. Please re-install java 1.5 or later.
    [OK]
    Notes -
    Does not matter if you have Java (runtime, environment, JRE, etc.) already installed in Windows or operating system. Riya Uploader software only uses its own included dedicated copy of java (does not use any common/shared system copy), and if the included java does not install properly during the Riya Uploader install, then some features of the software will not be able to work (like the Start Uploader feature).
    The java referred by the error message is the dedicated copy of java included with the Riya Uploader software (under subfolder - "jre", under location where the software program files are installed. Examples - ..\Riya\jre, C:\Program Files (x86)\Riya\jre, C:\Program Files\Riya\jre ). Does not use any java installed elsewhere (like a common system installation of java).
    Cause - Install issue. When the issue occurs, the included jre files do not install at all under the location where the software program files go, so the java component is not available, and so some features will not work (that depend on java). Appears the installer does not acount for significant changes in Windows Vista, especially reading the setup environment; result is the default install reads environment and winds up trying to install under an individual user account profile, instead of program files and locations for all users; choosing an alternate location (path) does not completley resolve, since you do not have a choice where some files go.
    The Riya Uploader for Windows referred to here is not a 64-bit program (application). Under Windows Vista 64-bit, 64-bit programs go under the folder location -...\Program Files\, and all other programs must go under the folder location -...\Program Files (x86)\. Using Wndows compatibility mode for a file or shortcut (to run or open, a file or program) helps with this.
    Resolution (fix, workaround) -
    To instal in Microsoft Windows Vista, 1st setup the install (setup) file to run in compatibility mode (under file or shortcut Properties in Windows), the run install. Recommend compatibility mode - Windows XP ...
    Guidelines, procedures -
    In your Web browser, goto www.riyah.com.
    In your Web browser, download (save...) to a known location. Do not select option to run.
    Go to the downloaded file, in the known location.
    Set Compatibility mode on install (setup) file - click 2nd mouse button (commonly the right one) on the file; select Properties, Compatibility; select option to run in compatibility mode (recommend Windows XP...); click/select [OK] or [Apply].
    Run (open) the install (setup) file.
    Known to apply to -
    Microsoft Windows Vista, 64-bit (Operating System), Home Premium edition, Service Pack 1 (SP1).
    May apply to all Microsoft Windows Vista, 64-bit (Operating System) editions (versions, packages).
    May apply to all Microsoft Windows Vista, (Operating System) editions (versions, packages).
    Installation completion.
    Run/open Riya Uploader.
    Login to your online Riya account ("Authenticate your Email"). If you do not have an account, sign up for an account (reuired, you need this).
    If the following mesage displays -
    Riya Error
    There are some files missing. Click OK to update Riya uploader installation.
    [OK]
    Click/select "Start Uploader".
    Note - If the Uploader starts with no error, then the java setup is OK.
    NOTES -
    The install (setup) may have problem if during the install it shows a path to install under other than -
    ...\Program Files...\...
    Examples of good default locations (folder paths or locations) ("Where would you like to install?") -
    C:\Program Files (x86)\Riya
    C:\Program Files\Riya
    Examples of bad default locations (folder paths or locations) -
    ...Users\(user name)\Riya
    C:\Users\(user name)\Riya
    If you see other than the good folder path by default, recommend stop the install, and use the recommended Resolution (fix, workaround). That is, setup compatibility mode for the install file (under file or shortcut Properties in Windows) and then run install.
    Java management. Including the included dedicated copy of java files under the location where the software program is located (like Riya Uploader).
    Someone also provided a solution under item 23. Copy the common shared system java files (subfolder - ...\jre\), to under location where the Riya Uploader software files are. Recommend if you do this, delete the existing files (and subfolders), the copy the jre files.
    Currently, this is the only way you can use the newest version of java, or update the java files, included with and used by with Riya Uploader.
    If you want to try and test, and possibly make the updating of java easier, the (Sun) Java Control Panel in Windows may have option to find and add other copies of java files, and then possibly manage updating them along with the update feature in the (Sun) Java Control Panel in Windows.

    (view changes)
    5:23 pm

More